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It mattered because they were/are trying to narrow down possible causes. The more information that can be had, the better chance of identifying the problem.

That said, I've not seen or heard of others having BT connectivity problems but I'm not sure how popular the S20 is to be able to replicate your situation more closely. It could be something to do with the combo of the BT hardware in the Mazda not playing nicely with the BT hardware used in the S20. It could also just be faulty hardware on the vehicle that needs to be replaced.

Regardless, I'd expect they are going to want as much info from you as possible and probably to get the vehicle in hand to check hardware. If it's specifically a you problem it's likely a bad BT radio on your vehicle. If it's more widespread, which Mazda Corp should know since they keep track of nationwide problem trends, it would likely need a software update to be published for the infotainment system.

I know, lots of blabbing by me. TLDR, they are likely going to want more info. Please be understanding that things that may not make sense to you will be asked/looked at in attempts to narrow down the problem.
Going to see if the problem persists using android auto as once deleted and repaired prompts you connect Android auto. After that last thing is resetting network connections on the phone then re pairing
 
Still having Bluetooth disconnecting and reconnecting problems and a few times today after restart display came up with no Bluetooth connection so I had to repair along with reset connections on my Samsung S20. Used android auto first time for navigation and it was flawless for the entire trip and I loved the turn my turn directions on the HUD which I never had.
 
Discussion starter · #103 ·
NOTE: THERE ARE SOME PEOPLE CHARGING YOU FOR THESE UPDATES IN RUSSIA or UKRAINE, I NEVER CHARGE YOU, YOU DO NOT PAY FOR NEW FILES, EVER!
 
Hi,

I just bought a 2024 CX-50 in Colombia (South America). Mazda's here don't have the OTA updates enabled. My car came with Infotainment software v11001. I was wondering if someone knows if there's a higher version available for my country/region? and if so, what do I need to do to get the files and procedure to manually update it?

Thanks!
 
Discussion starter · #105 ·
Hi,

I just bought a 2024 CX-50 in Colombia (South America). Mazda's here don't have the OTA updates enabled. My car came with Infotainment software v11001. I was wondering if someone knows if there's a higher version available for my country/region? and if so, what do I need to do to get the files and procedure to manually update it?

Thanks!
Hi,
Normally you should contact me via this forums 'Message' system by clicking on ones AVATAR and 'Start a Conversation' or 'Message' for Private talks.
I have contacted you via a Message, the details of in your case MUST REMAIN Private.
 
Hi,
Normally you should contact me via this forums 'Message' system by clicking on ones AVATAR and 'Start a Conversation' or 'Message' for Private talks.
I have contacted you via a Message, the details of in your case MUST REMAIN Private.
Got it, thx ASH8
 
got a 2023 cx-50 here in Mexico, they are the first ones made in Alabama. My infotainment version is 11014, is there an update? I already updated the gracenotes.

rdario
 
Discussion starter · #109 ·
You must message me by CLICKING ON MY Rotory Engine ROTOR AVATAR and then requesting what you are after, plus what FULL Version Number and LETTERS is in your car right now!, plus Your country.

IF you can not still message me it is because YOU ARE A brand New Member Here which has USER restrictions that I can do nothing about MOST CAR FORUMS DO THIS.
YOU MUST then post something in a few (any) other Threads in THIS FORUM, like 'I agree' or "Yes" or anything then Post reply it, then wait for about 24 hours AND THEN you will beable to MESSAGE ME PRIVATELY..
 
View attachment 376

NOTE: THERE ARE SOME PEOPLE CHARGING YOU FOR THESE UPDATES IN RUSSIA or UKRAINE, I NEVER CHARGE YOU, YOU DO NOT PAY FOR NEW FILES, EVER!

For those interested Mazda updates Firmware or Software for Genuine Mazda Connect about 1 to 2 times per year for Mazda Dealer Service Departments as a download file.

Mazda also uses auto OTA (over the air) firmware updating in high spec models which in most cases works fine provided you have a TCU Telematics Control Unit with the appropriate local phone carrier data set up.
Or you can update manually this firmware, this is usually done at Mazda Dealer Service Dept level if you complain of any Mazda Connect usage issue.
Unfortunately Mazda Dealers do not always update Firmware unless instructed to or again owner complains of a particular problem, like their cars CarPlay not working.

The reasons for updates are like any Software Updates to fix bugs and or features not working correctly, like CarPlay not working at all as on the first released CX-50's.

To check what is installed in your CX-50 right now is do the following..

CMU Software Version Verification Procedure
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. CMU System Software version number should be listed like 11008,
Gracenote is the music title file version and usually updates with any new firmware.
Can ONLY update the system you can Not downgrade to any earlier or older Versions.

In many cases unfortunately not all Mazda Dealers update your Firmware/Software as part of the normal Service Schedule. They only update if directed to do so by MNAO or Owner (you) complain of a particular problem with their Infotainment, called Mazda Connect.

So I advise you check the Version running in your CX-50 now by doing the above.

The Current Genuine Mazda Updateable Version for CX-50 is NA05_11022.

If your CX-50 is Below this number of 11022 like 11008 then yes you can update your cars Infotainment.
If your CX-50 is already on or Above 11022 then obviously you can not update as only 11022 file version is currently available at Mazda Dealer level.
On the production trim line at MTM level in most cases you will always see a later or a higher numbered Version.

Yes we can help you with a Genuine Mazda file version number NA05_11022 if you want a download copy to update yourself, please only message me here.

Each Country or Region usually has their own Versions and as the CX-50 is ONLY sold in North America DO NOT Attempt to update to ANY Higher Version from say any EU Mazda CX-60 because it is a later version or a higher number than yours, it is Not the same car as the CX-60 is not sold in North America. Firmware is not the same.

Only use NA05 (North America 05 is ONLY for CX-50 and only sold in NA).


It is not difficult to install and much much easier than Gen 6 in older Mazda's.
These files will not be publicly made available, however you can message me for the update file copy if your selling Mazda Dealer does not run the update for you.

As Mazda distribution only offers updates about 1 to 2 times per year in many cases If you have just bought your brand new CX-50 then the Version installed on the production line is always a newer or later version or a higher number than what Service Departments can offer. I suggest you check annually to see if an update is now available, if there is a later version you can if you wish update Connect yourself, an easy .Pdf Instructions are also provided.

ALSO NOTE: Do not rely on your Mazda Dealer to update your Firmware for Connect as most never will unless you complain of a specific issue or fault.

Here is the Changlog BELOW for all Mazda Connect FIRMWARE updates for CX-50s....

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11022).

NOTE: Over-the-air update (OTA) for MAZDA CONNECT is now available in the U.S. and Canada (CX-50 only). The instructions for OTA are posted in MGSS and on Mazda.ca (on Jan.30th) for the customer. The update can also be performed using a USB memory stick.

NOTE:
  • iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc.
  • Android and Android AutoTM are registered trademarks of Google LLC.
  • The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

(Ver. 7000C0A-NA05_11022) fixes these software errors (bugs):
  • In very rare cases, the screen does not show a proper picture when receiving the Sirius XM data.
  • When using the navigation with head-up mode, the vehicle icon rotates.
  • A beep sounds every couple of minutes.
  • The language setting may not be accepted correctly.
  • The audio track may not pause when pressing the mute button.
  • The screen freezes when a smartphone receives messages under Bluetooth® connection.
  • The system cannot accept changing the audio source into Bluetooth® from the wireless CarPlayTM.
  • The vehicle location does not match on the navigation map.
  • A distance to the next turn-by-turn point does not change on the Active Driving Display when using CarPlayTM navigation.
  • The system fails to establish a wireless CarPlayTM connection.
View attachment 376

NOTE: THERE ARE SOME PEOPLE CHARGING YOU FOR THESE UPDATES IN RUSSIA or UKRAINE, I NEVER CHARGE YOU, YOU DO NOT PAY FOR NEW FILES, EVER!

For those interested Mazda updates Firmware or Software for Genuine Mazda Connect about 1 to 2 times per year for Mazda Dealer Service Departments as a download file.

Mazda also uses auto OTA (over the air) firmware updating in high spec models which in most cases works fine provided you have a TCU Telematics Control Unit with the appropriate local phone carrier data set up.
Or you can update manually this firmware, this is usually done at Mazda Dealer Service Dept level if you complain of any Mazda Connect usage issue.
Unfortunately Mazda Dealers do not always update Firmware unless instructed to or again owner complains of a particular problem, like their cars CarPlay not working.

The reasons for updates are like any Software Updates to fix bugs and or features not working correctly, like CarPlay not working at all as on the first released CX-50's.

To check what is installed in your CX-50 right now is do the following..

CMU Software Version Verification Procedure
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. CMU System Software version number should be listed like 11008,
Gracenote is the music title file version and usually updates with any new firmware.
Can ONLY update the system you can Not downgrade to any earlier or older Versions.

In many cases unfortunately not all Mazda Dealers update your Firmware/Software as part of the normal Service Schedule. They only update if directed to do so by MNAO or Owner (you) complain of a particular problem with their Infotainment, called Mazda Connect.

So I advise you check the Version running in your CX-50 now by doing the above.

The Current Genuine Mazda Updateable Version for CX-50 is NA05_11022.

If your CX-50 is Below this number of 11022 like 11008 then yes you can update your cars Infotainment.
If your CX-50 is already on or Above 11022 then obviously you can not update as only 11022 file version is currently available at Mazda Dealer level.
On the production trim line at MTM level in most cases you will always see a later or a higher numbered Version.

Yes we can help you with a Genuine Mazda file version number NA05_11022 if you want a download copy to update yourself, please only message me here.

Each Country or Region usually has their own Versions and as the CX-50 is ONLY sold in North America DO NOT Attempt to update to ANY Higher Version from say any EU Mazda CX-60 because it is a later version or a higher number than yours, it is Not the same car as the CX-60 is not sold in North America. Firmware is not the same.

Only use NA05 (North America 05 is ONLY for CX-50 and only sold in NA).


It is not difficult to install and much much easier than Gen 6 in older Mazda's.
These files will not be publicly made available, however you can message me for the update file copy if your selling Mazda Dealer does not run the update for you.

As Mazda distribution only offers updates about 1 to 2 times per year in many cases If you have just bought your brand new CX-50 then the Version installed on the production line is always a newer or later version or a higher number than what Service Departments can offer. I suggest you check annually to see if an update is now available, if there is a later version you can if you wish update Connect yourself, an easy .Pdf Instructions are also provided.

ALSO NOTE: Do not rely on your Mazda Dealer to update your Firmware for Connect as most never will unless you complain of a specific issue or fault.

Here is the Changlog BELOW for all Mazda Connect FIRMWARE updates for CX-50s....

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11022).

NOTE: Over-the-air update (OTA) for MAZDA CONNECT is now available in the U.S. and Canada (CX-50 only). The instructions for OTA are posted in MGSS and on Mazda.ca (on Jan.30th) for the customer. The update can also be performed using a USB memory stick.

NOTE:
  • iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc.
  • Android and Android AutoTM are registered trademarks of Google LLC.
  • The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

(Ver. 7000C0A-NA05_11022) fixes these software errors (bugs):
  • In very rare cases, the screen does not show a proper picture when receiving the Sirius XM data.
  • When using the navigation with head-up mode, the vehicle icon rotates.
  • A beep sounds every couple of minutes.
  • The language setting may not be accepted correctly.
  • The audio track may not pause when pressing the mute button.
  • The screen freezes when a smartphone receives messages under Bluetooth® connection.
  • The system cannot accept changing the audio source into Bluetooth® from the wireless CarPlayTM.
  • The vehicle location does not match on the navigation map.
  • A distance to the next turn-by-turn point does not change on the Active Driving Display when using CarPlayTM navigation.
  • The system fails to establish a wireless CarPlayTM connection.
I just joined the Forum. I have a 2023 CX-50 with a VAIS Technology SXM add on. The album Art stays frozen. Can you send me an update or link to download the latest version of Mazda Connect? Thanks, Greg Kohn
 
Discussion starter · #115 ·
CX-50 Owners if you have the current Mazda Connect Version 11022 or possibly higher.
YOU SHOULD Update your TCU Driver Software as not all Dealers do this.
Please Message me here in forum, click on my Avatar, current TCU Driver is 10004.
 
Discussion starter · #119 · (Edited)
This will make many CX-50 Owners HAPPY in USA and CANADA and Mexico as now I have a new UPDATE for Mazda Connect, VERSION NA05_11026.

Which Mazda says recifies the Following Problems....

(Ver. 7000C0A-NA05_11026) fixes these software errors (bugs):
  • The Mazda Connect system restarts when the ACC is turned on.
  • The system does not resume the play list after editing a play list for a USB audio device.
  • The customization setting value may change after removing and reinstalling the battery.
  • Video files in a USB connected device may not be played.
  • Connection with iPhone may fail.
  • CarPlay icon may not appear while CarPlay is connected.
  • Smartphone device name may not be displayed in the "Set Phone Connection Order”.
  • The screen image may not appear correctly while CarPlay is connected.
  • The center display may not show proper image when Bluetooth® device connection order is set to user favorite order, and an iPhone, that is new for the Bluetooth® connection, is connected using CarPlay.
  • Video files in a USB connected device may not be displayed when the ignition is turned on 10 minutes after previous turning off of the ignition while playing the video file.
  • Android Auto screen may not appear if the ignition is turned on while an Android device is connected.
  • Calling to Mobile911 may not be available after opening CarPlay display from the mobile device list display when connecting to CarPlay.
  • The CarPlay wireless connection may fail.
  • Turning the ignition OFF and then ON takes time to reconnect while Bluetooth® audio is playing.
  • Turning the display OFF and then ON does not show the song information while a song is paused on the CarPlay screen.
  • The smartphone may not be charged when a smartphone is connected to a USB port while connected to Wireless CarPlay

OTA is not and never will be available for these Mazda Connect Updates as OTA can only take up to 250 MB in SIZE for OTA, these Genuine Mazda Standalone Updates VIA a Local USB Flash Drive are 5 times the size @ OVER 1 GB.

IF you Wish to Update your Mazda CX-50 with this very latest 11026 Mazda Connect for NA CX-50 then YES you can use your or the EXiSTiNG MEGA Download Link from me which should still be active in your 'CONVERSATION' Message from our TWO Way Chats. PS, Make certain you are using the correct CMU 'url' not a TCU 'url' you might have got from me.


IF YOU ARE A NEW MAZDA CX-50 OWNER or NEW MEMBER HERE THEN ''WELCOME'' to OUR FORUM, YOU MUST First Introduce yourself in NEW MEMBER Thread and then Participate in our Forum, like tell us about Your CX-50, what you like and or Don't like.
You then still should beable to Message me , please see the FIRST PAGE of this THREAD.
 
ASH8, thank you--just installed the latest Connect update and everything went smoothly. I've encountered 2-3 of the involved bugs, so will check if those have been resolved when I get some driving time in.
 
101 - 120 of 187 Posts