Hello everyone regarding the wireless charge pad issues on the pre 2025 models with respect to the larger iPhones. I took delivery of my 2024 CX50 turbo in sprint of this year. From day one my wireless charge pad has not. Worked with my iphone 12 pro max. From reading the forums I gather this has been an issue for most who have a larger phone and in particular an iPhone max. Recently I have been working with my dealer to resolove this issue and I wanted to share with everyone here where that process is at.
Twice the dealer has changed my wireless charge pad for a brand new one and twice the charge pad fails to work with my phone despite it does charge other phones with out an issue. The last time I had the truck in for service I was given a brand new 2025 CX50 as a loaner. Much to my surprise the wireless charge pad in the 2025 CX50 50 works and charges my phone. I have taken this up with the dealer who has been working with mazda engineering to try and resolve the issue. The dealer is stumped because the part number for the 2025 charge pad and the previous model year charge pads is the same indicating that the part was never changed or updated. They dont know why my phone charges in the 2025 but not in the 2024. The conclusion the dealer is making is that although it doesn’t appear Mazda changed the charge pad it does appear that there is some difference in the 2024 and previous models and the 2025. The dealer feels this change is likely in the software in the 2025 models as there are several differences in the 2025 models infoTainment system and self driving capabilities.
The dealer has agreed that the next step is to take a charge pad directly from A 2025 model and install it into my 2024 to see if the 2025 charge pad works. If it doesn’t work then we know the problem has something to do with the software in the 2024 and earlier models and not the charge pads themselves.
My dealer is very decent and the shop foreman is working very hard to solve the issue With mazda technical support. I will keep you all up to date on the issue and if it becomes resolved I will let you know how the dealer resolved it so you can get yours fixed as well.
It is obvious Mazda knew about the issue and made some change to the 2025 models that resolved it. Why they haven’t made a service bulletin so others can get the issue resolved is beyond me.
I will keep everyone updated.
Twice the dealer has changed my wireless charge pad for a brand new one and twice the charge pad fails to work with my phone despite it does charge other phones with out an issue. The last time I had the truck in for service I was given a brand new 2025 CX50 as a loaner. Much to my surprise the wireless charge pad in the 2025 CX50 50 works and charges my phone. I have taken this up with the dealer who has been working with mazda engineering to try and resolve the issue. The dealer is stumped because the part number for the 2025 charge pad and the previous model year charge pads is the same indicating that the part was never changed or updated. They dont know why my phone charges in the 2025 but not in the 2024. The conclusion the dealer is making is that although it doesn’t appear Mazda changed the charge pad it does appear that there is some difference in the 2024 and previous models and the 2025. The dealer feels this change is likely in the software in the 2025 models as there are several differences in the 2025 models infoTainment system and self driving capabilities.
The dealer has agreed that the next step is to take a charge pad directly from A 2025 model and install it into my 2024 to see if the 2025 charge pad works. If it doesn’t work then we know the problem has something to do with the software in the 2024 and earlier models and not the charge pads themselves.
My dealer is very decent and the shop foreman is working very hard to solve the issue With mazda technical support. I will keep you all up to date on the issue and if it becomes resolved I will let you know how the dealer resolved it so you can get yours fixed as well.
It is obvious Mazda knew about the issue and made some change to the 2025 models that resolved it. Why they haven’t made a service bulletin so others can get the issue resolved is beyond me.
I will keep everyone updated.
