[Litfuse]

I noticed only after a few days of owning my CX-50 that the rear bumper is misaligned. There is a slight indent in the middle of the rear bumper causing the top of the right side of the plastic cladding to not fit properly. The middle indent is very hard to see. I tried capturing a photo of it, but the photo did not turn out well. However, you can definitely see the impact it has on the fit and finish of the piece. Interestingly enough, the fitment on each side as it wraps around the car is spot on. Watching several reviews of the CX50 online, I could see the indent in the bumper, but couldn’t tell if it had the same impact on fitment as mine. I included photos for everyone to view. Is anyone experiencing something similar? Is this a design flaw or a problem that occurred on the assembly line?
Thanks!

 

[LeeShadow]

That is definitely not normal. This is how mine looks. When installing the hitch wiring, I noticed what might be considered a gap between the inner edge of the black cladding and where the rubber molding sits, but not misalignment like yours. Definitely warrants a trip to the dealer. It looks almost like it is crushed or warped in that section since as you said the ends are properly aligned.

 

[Motors]

I noticed only after a few days of owning my CX-50 that the rear bumper is misaligned. There is a slight indent in the middle of the rear bumper causing the top of the right side of the plastic cladding to not fit properly. The middle indent is very hard to see. I tried capturing a photo of it, but the photo did not turn out well. However, you can definitely see the impact it has on the fit and finish of the piece. Interestingly enough, the fitment on each side as it wraps around the car is spot on. Watching several reviews of the CX50 online, I could see the indent in the bumper, but couldn’t tell if it had the same impact on fitment as mine. I included photos for everyone to view. Is anyone experiencing something similar? Is this a design flaw or a problem that occurred on the assembly line?
Thanks!
View attachment 314
View attachment 316
View attachment 315

Yeah, definitely doesn't look normal to me for a brand new vehicle. I would think something like this would be easily caught during a QC inspection..... Are other alignments and fitments okay? Seriously thinking about getting a CX50 but would like to get one that does not have this issue.

 

[Litfuse]

Yeah, definitely doesn't look normal to me for a brand new vehicle. I would think something like this would be easily caught during a QC inspection..... Are other alignments and fitments okay? Seriously thinking about getting a CX50 but would like to get one that does not have this issue.

The bumper is off as mentioned and the weather stripping on the inside of the driver door was not attached correctly. I was able to fix that within 30 seconds. What worries me is this all passed qc in the factory. Of the many Mazda’s I have owned, qc has never been an issue. If anything, I have found Mazda has always been a leader in quality control within their price point.

 

[Motors]

The bumper is off as mentioned and the weather stripping on the inside of the driver door was not attached correctly. I was able to fix that within 30 seconds. What worries me is this all passed qc in the factory. Of the many Mazda’s I have owned, qc has never been an issue. If anything, I have found Mazda has always been a leader in quality control within their price point.

That is interesting. Although I have never owned a Mazda, I have heard good things about their quality and reliability, so that is why I am considering getting one. I wonder if it has anything to do with this vehicle being manufactured in their new joint venture factory with Toyota in Alabama. But then again,Toyota is known to build solid cars too, so not sure what's up with this.

 

[Litfuse]

That is interesting. Although I have never owned a Mazda, I have heard good things about their quality and reliability, so that is why I am considering getting one. I wonder if it has anything to do with this vehicle being manufactured in their new joint venture factory with Toyota in Alabama. But then again,Toyota is known to build solid cars too, so not sure what's up with this.

I’m hoping I have found all of this car’s issues and there are no more. Fingers are crossed.

 

[LeeShadow]

Unless I am missing something here, this could also have occurred during transport to the dealer or while at the dealer. Regardless, even if a factory oversight in my opinion the dealer inspection should have caught something this obvious. I haven't seen other similar complaints thankfully. I hope this can be quickly fixed and you don't encounter any other challenges.

 

[conwelpic]

these seems to indicate a poor PDI service by the dealer.

When I purchase a new vehicles I always do a thorough inspection before it leaves the dealership (the dealership for my Mazda even put it in their showroom for me to check it out and so they could update me with all the features while all in a/c comfort 😀), I even created my own check list, that way if there is anything not right it can (in many cases) be corrected while you wait. Also if their is any marks then it can be pointed out so that there is no argument as to when it occurred later. I did not find any problems and have none since buying it nearly two years ago.
I never rush a new purchase and also generally do the inspection before I've paid the full amount for the vehicle too.

 

[Litfuse]

these seems to indicate a poor PDI service by the dealer.

When I purchase a new vehicles I always do a thorough inspection before it leaves the dealership (the dealership for my Mazda even put it in their showroom for me to check it out and so they could update me with all the features while all in a/c comfort 😀), I even created my own check list, that way if there is anything not right it can (in many cases) be corrected while you wait. Also if their is any marks then it can be pointed out so that there is no argument as to when it occurred later. I did not find any problems and have none since buying it nearly two years ago.
I never rush a new purchase and also generally do the inspection before I've paid the full amount for the vehicle too.

It funny, as I spent time inspecting the car, mostly looking at paint quality and panel gaps. Obviously, I missed the rear bumper. Needless to say, Mazda should not give me a job at the factory in their QC department. Lol

 

[Hawke]

There was a Service Alert issued by Mazda about a month ago, about a possible rear bumper indentation, according to it, it's under review, perhaps an update on this issue, is available from the dealer.

 

[Litfuse]

There was a Service Alert issued by Mazda about a month ago, about a possible rear bumper indentation, according to it, it's under review, perhaps an update on this issue, is available from the dealer.

Thank you very much for sharing this. I appreciate it. My car has an appointment tomorrow to have it checked.

 

[Litfuse]

I got my CX-50 back this evening and the bumper has been corrected. It appears the bumper was installed incorrectly at the factory. They were able to correct the bumper without having to order a new one. I still have a small indentation in the middle. They said they could not correct that. That may have to be a fix later down the road by Mazda. I have seen multiple CX50s with the indentation. However, my loaner car did not have it.