New to the group. I have multiple users on my 2023 CX-50, and the lock and unlock used to work fine from the phone, but the Mazda never once remote started. Every attempt was a fail. I went back to the dealer on Wednesday, where they blew out the app on my phone and the wife's, and we started over. Now nothing works, so they told me to chat with Mazda via the app, which can't be done due to the storm in Florida...that one has me baffled. I attempted to email them, but they don't even have the 2023 Mazda CX-50 in the drop downs as an option, so that was a fail. I called the number and spoke to a guy who kept putting me on hold so he could do something in the background. 20 minutes later he said he couldn't make contact with my CX-50, like there was no signal or something. Well, he never asked me where my car was, so I pulled it out of the garage, verified that I had signal via the number of bars on my phone and we started over with me being on hold. 20 minutes later he told me he elevated my issue up to the Mazda mother ship, and they should respond in 24-48 hours, we'll see.