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Discussion Starter · #1 · (Edited)
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For those interested Mazda updates Firmware or Software for Genuine Mazda Connect about 1 to 2 times per year for Mazda Dealer Service Departments as a download file.

Mazda also uses auto OTA (over the air) firmware updating in high spec models which in most cases works fine provided you have a TCU Telematics Control Unit with the appropriate local phone carrier data set up.
Or you can update manually this firmware, this is usually done at Mazda Dealer Service Dept level if you complain of any Mazda Connect usage issue.
Unfortunately Mazda Dealers do not always update Firmware unless instructed to or again owner complains of a particular problem, like their cars CarPlay not working.

The reasons for updates are like any Software Updates to fix bugs and or features not working correctly, like CarPlay not working at all as on the first released CX-50's.

To check what is installed in your CX-50 right now is do the following..

CMU Software Version Verification Procedure
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. CMU System Software version number should be listed like 11008,
Gracenote is the music title file version and usually updates with any new firmware.
Can ONLY update the system you can Not downgrade to any earlier or older Versions.

In many cases unfortunately not all Mazda Dealers update your Firmware/Software as part of the normal Service Schedule. They only update if directed to do so by MNAO or Owner (you) complain of a particular problem with their Infotainment, called Mazda Connect.

So I advise you check the Version running in your CX-50 now by doing the above.

The Current Genuine Mazda Updateable Version for CX-50 is NA05_11014.

If your CX-50 is Below this number of 11014 like 11008 then yes you can update your cars Infotainment.
If your CX-50 is already on or Above 11014 then obviously you can not update as only 11014 file version is currently available at Mazda Dealer level.
On the production trim line at MTM level in most cases you will always see a later or a higher numbered Version.

Yes we can help you with a Genuine Mazda file version number NA05_11014 if you want a download copy to update yourself, please only message me here.

Each Country or Region usually has their own Versions and as the CX-50 is ONLY sold in North America DO NOT Attempt to update to ANY Higher Version from say any EU Mazda CX-60 because it is a later version or a higher number than yours, it is Not the same car as the CX-60 is not sold in North America. Firmware is not the same.

Only use NA05 (North America 05 is ONLY for CX-50 and only sold in NA).


It is not difficult to install and much much easier than Gen 6 in older Mazda's.
These files will not be publicly made available, however you can message me for the update file copy if your selling Mazda Dealer does not run the update for you.

As Mazda distribution only offers updates about 1 to 2 times per year in many cases If you have just bought your brand new CX-50 then the Version installed on the production line is always a newer or later version or a higher number than what Service Departments can offer. I suggest you check annually to see if an update is now available, if there is a later version you can if you wish update Connect yourself, an easy .Pdf Instructions are also provided.
 

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Discussion Starter · #2 · (Edited)
Suggest you CX-50 guys check to make certain you have correct version 11014 or higher for your Mazda Connect installed as quite a few CX-50s had CarPlay and AndroidAuto issues and cars were subject to a Dealer Campaign DRW46 to update CMU before your delivery...if you are having CP/AA problems this could be reason why.
 

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2023 CX-50 Zircon Sand/Terracotta PPT
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I can attest to ASH8 providing legitimate and very helpful Infotainment support for quite some time now--I found your guides and input very helpful in the past for tracking new firmware and updating my 2016 & 2019 CX-5's earlier Infotainment systems. (y)
 

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2023 CX-50 Zircon Sand/Terracotta PPT
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Also, interestingly, my vehicle shows the Gracenote version as 1.1.1.02322, but when I check online on the Connect website, the current Region 2 (US etc) download is 1.1.1.02071--apparently an older version than what came on mine from the factory. When I Google 1.1.1.02322, I only get a small number of links to what appear to be someone's blog in Japan from 2020 & 2021.
 

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For those interested Mazda updates Firmware or Software for Mazda Connect about 1 to 2 times per year.

Mazda has attempted to do OTA (over the air) firmware updating which in most cases works fine provided you have TCU Telematics Control Unit with appropriate phone carrier.
Or you can update manually, this is usually Only done at Mazda Dealer Service dept level.

The reasons for updates are like any other Software Updates is to fix bugs and or features not working correctly.
To check what is installed in your CX-50 right now is do the following..

CMU Software Version Verification Procedure
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. CMU System Software version number should be listed like 11003,
Gracenote is the music title file version and updates with new firmware.
Can ONLY update system you can Not downgrade to any earlier Versions.

In most cases unfortunately not all Mazda Dealers update your Firmware/Software as part of the normal Service Schedule. They usually only update if directed to do so by MNAO or Owner (you) complains of a particular problem with Infotainment.

So I suggest you check the version running in car now by doing above.
Current Update Version for CX-50 is NA05_11014
If your CX-50 is Below this number 11014 like 11010 then yes you can update your cars Infotainment.
If your CX-50 is on or Above 11014 then obviously you can not update as only 11014 file version is available.
Yes I can help you with NA05_11014 file version if you want a copy to update yourself.

Each country or Region has their own Versions and as CX-50 is ONLY sold in North America DO NOT Attempt to update to any higher version from say EU CX-60 because it is a later version or a higher number, it is Not the same car as the CX-60 is not sold in North America.
Only NA05 (North America 05 is ONLY for CX-50 and only sold in NA).

It is not difficult to install and much much easier than Gen 6 in older Mazda's.
These files will not be publicly made available, however you can message me for an update file if your selling Mazda Dealer does not run the update for you.
I can also attest to his legitimacy, he is like the superhero of Mazda but just doesn't wear a cape 😛. I've updated my cx-30 infotainment system multiple times using his files and guides that he provided 😍
 

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Discussion Starter · #7 ·
No,.... Mazda Japan does NOT Always list any changelogs at all to their Distributors, MNAO (USA, CAN, Mexico) says no according to my North American contact.....

Sometimes they do list all the changes and to address 'a' particular issue.

In almost all cases it is an improvement over what Firmware it replaces.
 

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Discussion Starter · #9 · (Edited)
My CX50 came with 11008 and Android Auto/Carplay didn't work whatsoever. I spent hours trying to figure out if it was an issue with my mobile device. After seeing this thread, ASH8 provided me with the firmware file and instructions to update it to 11014 and now AA/CP works perfectly.

Thanks ASH8!
Hey Great to see mate...working CarPlay and AA.!
And Yes, your Mazda Dealer should of updated this outdated Firmware, unfortunately unless you complain to Mazda Dealer about any Connect issue they won't do anything constructive..
 

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Hi
My CX50 still cannot connect even it is on the newest version
Please take the time to set up your profile as well as an introduction with the exact trim and if it's a us or Canadian model along with what device you're trying to use for the wireless carplay or Android auto. Also, what is the firmware that your system is running in the cx50?
 

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Yesterday, Mazda Cx-50 turbo premium was delivered to me. First attempt with Mazda salesmen to connect my iPhone 12 failed. Second went through, bug when I went for a first ride iphone disconnected while I was driving. Today morning I tried to connect again but no luck.
Firmware is the newest 11014.
I am a bit disappointed with Mazda already.
Hopefully they will come with another update which will fix this problem.
Until there is no uptdaye they should at least include sd card with maps.
 

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2023 CX-50 TPP | Wind Chill Pearl
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Yesterday, Mazda Cx-50 turbo premium was delivered to me. First attempt with Mazda salesmen to connect my iPhone 12 failed. Second went through, bug when I went for a first ride iphone disconnected while I was driving. Today morning I tried to connect again but no luck.
Firmware is the newest 11014.
I am a bit disappointed with Mazda already.
Hopefully they will come with another update which will fix this problem.
Until there is no uptdaye they should at least include sd card with maps.
I had mine in for a new windshield and asked them to look at the Carplay disconnecting. They kept it 2 extra days so their Mazda rep could get involved. The answer...they could not replicate and the rep said they have not had any other complaints about the same issue. :unsure:
 

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A big thank you to ASH8. He got me hooked up with the software and it was a very easy update experience. Far better than sitting in Service for an hour or two.

Highly recommend him if your software is behind. I will never go to the dealer for another update again as long as ASH8 sticks around here a while.
 

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Discussion Starter · #17 · (Edited)
Many thanks for your kind words. :)
Look for those unsure you do not have to be an I .T. Professional just basic PC skills like knowing what a USB Flash Drive is as this is the only piece of hardware you'll ever need to do 99% of software updates on your Mazda CX-50.
Just following 100% ALL Included Mazda Instructions.

Having worked for Mazda at wholesale and also retail Dealer level in fixed operations for many years I have nothing against them, on the contrary most are very good, but like all car Dealerships only a few excell. Mazda does it better than most.

A Tip, IF you regularly get your Mazda Serviced and do not abuse car then that is all Japan expects you to do, IF YOU have ANY issues even long out of new car warranty Mazda has an excellent Goodwill Policy worldwide, you may have to contribute but most of the time it is not needed, particularly if you are a Returning new car Buying customer at your Dealership.

JUST BE POLITE ! and NEVER demand, you will find in most cases your Mazda Dealer Service Advisor will come through. Just politely ask if your Dealer would consider approaching Mazda's Goodwill Policy with MNAO ask them to collate any ongoing issues you have had.

Mazda also has unpublished Extended Warranties on many parts which are supplied by 2nd or 3rd party manufacturers say like Panasonic or Diesel Kiki, etc.

Remember no matter how frustrated you maybe your Dealer can see this and believe me they don't need it either, they want you happy too.
For all new models any fix can take time as Japan has the final say and the testing of.
 

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Many thanks for your kind words. :)
Look for those unsure you do not have to be an I .T. Professional just basic PC skills like knowing what a USB Flash Drive is as this is the only piece of hardware you'll ever need to do 99% of software updates on your Mazda CX-50.
Just following 100% ALL Included Mazda Instructions.

Having worked for Mazda at wholesale and also retail Dealer level in fixed operations for many years I have nothing against them, on the contrary most are very good, but like all car Dealerships only a few excell. Mazda does it better than most.

A Tip, IF you regularly get your Mazda Serviced and do not abuse car then that is all Japan expects you to do, IF YOU have ANY issues even long out of new car warranty Mazda has an excellent Goodwill Policy worldwide, you may have to contribute but most of the time it is not needed, particularly if you are a Returning new car Buying customer at your Dealership.

JUST BE POLITE ! and NEVER demand, you will find in most cases your Mazda Dealer Service Advisor will come through. Just politely ask if your Dealer would consider approaching Mazda's Goodwill Policy with MNAO ask them to collate any ongoing issues you have had.

Mazda also has unpublished Extended Warranties on many parts which are supplied by 2nd or 3rd party manufacturers say like Panasonic or Diesel Kiki, etc.

Remember no matter how frustrated you maybe your Dealer can see this and believe me they don't need it either, they want you happy too.
For all new models any fix can take time as Japan has the final say and the testing of.
Many thanks. I can't even get my
Many thanks for your kind words. :)
Look for those unsure you do not have to be an I .T. Professional just basic PC skills like knowing what a USB Flash Drive is as this is the only piece of hardware you'll ever need to do 99% of software updates on your Mazda CX-50.
Just following 100% ALL Included Mazda Instructions.

Having worked for Mazda at wholesale and also retail Dealer level in fixed operations for many years I have nothing against them, on the contrary most are very good, but like all car Dealerships only a few excell. Mazda does it better than most.

A Tip, IF you regularly get your Mazda Serviced and do not abuse car then that is all Japan expects you to do, IF YOU have ANY issues even long out of new car warranty Mazda has an excellent Goodwill Policy worldwide, you may have to contribute but most of the time it is not needed, particularly if you are a Returning new car Buying customer at your Dealership.

JUST BE POLITE ! and NEVER demand, you will find in most cases your Mazda Dealer Service Advisor will come through. Just politely ask if your Dealer would consider approaching Mazda's Goodwill Policy with MNAO ask them to collate any ongoing issues you have had.

Mazda also has unpublished Extended Warranties on many parts which are supplied by 2nd or 3rd party manufacturers say like Panasonic or Diesel Kiki, etc.

Remember no matter how frustrated you maybe your Dealer can see this and believe me they don't need it either, they want you happy too.
For all new models any fix can take time as Japan has the final say and the testing of.
Many thanks. How "warm" should the "heated steering wheel" be? When mine works, (50% of the time) it's barely warm. Also, is it just me, or are the windshield wipers just really inadequate? (can't handle bugs hitting the windshield) Particularly the smaller passenger side wiper. Is there an adjustment somewhere? Last question, Do you have a link to the TSB, (Technical Service Bulletin)
Thanks again!
 
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