For those interested Mazda updates Firmware or Software for Genuine Mazda Connect about 1 to 2 times per year for Mazda Dealer Service Departments as a download file.
Mazda also uses auto OTA (over the air) firmware updating in high spec models which in most cases works fine provided you have a TCU Telematics Control Unit with the appropriate local phone carrier data set up.
Or you can update manually this firmware, this is usually done at Mazda Dealer Service Dept level if you complain of any Mazda Connect usage issue.
Unfortunately Mazda Dealers do not always update Firmware unless instructed to or again owner complains of a particular problem, like their cars CarPlay not working.
The reasons for updates are like any Software Updates to fix bugs and or features not working correctly, like CarPlay not working at all as on the first released CX-50's.
To check what is installed in your CX-50 right now is do the following..
CMU Software Version Verification Procedure
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. CMU System Software version number should be listed like 11008,
Gracenote is the music title file version and usually updates with any new firmware.
Can ONLY update the system you can Not downgrade to any earlier or older Versions.
In many cases unfortunately not all Mazda Dealers update your Firmware/Software as part of the normal Service Schedule. They only update if directed to do so by MNAO or Owner (you) complain of a particular problem with their Infotainment, called Mazda Connect.
So I advise you check the Version running in your CX-50 now by doing the above.
The Current Genuine Mazda Updateable Version for CX-50 is NA05_11014.
If your CX-50 is Below this number of 11014 like 11008 then yes you can update your cars Infotainment.
If your CX-50 is already on or Above 11014 then obviously you can not update as only 11014 file version is currently available at Mazda Dealer level.
On the production trim line at MTM level in most cases you will always see a later or a higher numbered Version.
Yes we can help you with a Genuine Mazda file version number NA05_11014 if you want a download copy to update yourself, please only message me here.
Each Country or Region usually has their own Versions and as the CX-50 is ONLY sold in North America DO NOT Attempt to update to ANY Higher Version from say any EU Mazda CX-60 because it is a later version or a higher number than yours, it is Not the same car as the CX-60 is not sold in North America. Firmware is not the same.
Only use NA05 (North America 05 is ONLY for CX-50 and only sold in NA).
It is not difficult to install and much much easier than Gen 6 in older Mazda's.
These files will not be publicly made available, however you can message me for the update file copy if your selling Mazda Dealer does not run the update for you.
As Mazda distribution only offers updates about 1 to 2 times per year in many cases If you have just bought your brand new CX-50 then the Version installed on the production line is always a newer or later version or a higher number than what Service Departments can offer. I suggest you check annually to see if an update is now available, if there is a later version you can if you wish update Connect yourself, an easy .Pdf Instructions are also provided.