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Discussion Starter · #1 ·
Hi everyone!
New to these forums, and not sure if I’m in the right place or if this has been asked before…
We have a CX-50 Meridian Edition (we’re in Canada) and unfortunately got sideswiped by a city bus 2 days ago. We brought it into the dealership’s body shop to have an estimate done for our insurance and they basically said they don’t know when parts will be available for the car. They said anywhere from 1-6 months, and they weren’t even sure about that. Now our brand new car, that’s not even a month old yet, is sitting in our garage. It’s technically drivable, but we’ve been advised against driving it. Airbags didn’t deploy, but the entire headlight housing on our driver’s side is smashed into. Bus also ripped off our front bumper, damaged the side mirror, quarter panels etc… quite a lot of damage.
Has anyone unfortunately also been in an accident in their CX-50 and had to wait for parts? If so, how long was the wait? It sucks making payments on a car we literally got less than a month ago, that will just sit in our garage for however long. We waited about 6 months for our CX-50 and this is a huge bummer. Hope parts come in soon.
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Discussion Starter · #5 ·
Sideswiped by super duty. Everything on the entire passenger side needed replacing. Took 5 weeks total, you're in Canada so I'd expect longer View attachment 647
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Thanks for the reply! I actually saw your post on Reddit. Glad yours is all fixed up though, those pics hurt to look at.
 

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Discussion Starter · #6 ·
Wow, Im sorry to hear and see that. Although I really like my CX50 I think Mazda is making a fatal mistake not supporting their loyal current customers that are building the CX50 brand. Building new vehicles not supporting current base is not wise. Hopefully they monitor these forums and get their act together with supporting their products. Its critical to maintain a ongoing customer base. They design and build a great product but find their customer support line at best mediocre and it appears parts supply so so…
Sigh, I agree. I’m seeing some posts on Reddit and the wait times for parts are not looking too good. Some are lucky and get ‘em quick, but I cannot imagine waiting 6 months with our brand new car just sitting there.
 

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Discussion Starter · #11 ·
Just got into an accident with our 2 month old Mazda cx 50 a week ago. A car hydroplaned, lost control and hit us head on on the freeway. We’re still waiting on ICBC to do an estimate on it and then see what the body shop tells us about the estimated wait for parts.
I’m really sorry to hear that. Hope you’re all okay! We just got the call from the body shop today saying they have most of the parts in already, which is surprisingly quick. Hope it’s quick for you too!
 
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