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Discussion Starter · #1 ·
Hi everyone!
New to these forums, and not sure if I’m in the right place or if this has been asked before…
We have a CX-50 Meridian Edition (we’re in Canada) and unfortunately got sideswiped by a city bus 2 days ago. We brought it into the dealership’s body shop to have an estimate done for our insurance and they basically said they don’t know when parts will be available for the car. They said anywhere from 1-6 months, and they weren’t even sure about that. Now our brand new car, that’s not even a month old yet, is sitting in our garage. It’s technically drivable, but we’ve been advised against driving it. Airbags didn’t deploy, but the entire headlight housing on our driver’s side is smashed into. Bus also ripped off our front bumper, damaged the side mirror, quarter panels etc… quite a lot of damage.
Has anyone unfortunately also been in an accident in their CX-50 and had to wait for parts? If so, how long was the wait? It sucks making payments on a car we literally got less than a month ago, that will just sit in our garage for however long. We waited about 6 months for our CX-50 and this is a huge bummer. Hope parts come in soon.
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Wow, Im sorry to hear and see that. Although I really like my CX50 I think Mazda is making a fatal mistake not supporting their loyal current customers that are building the CX50 brand. Building new vehicles not supporting current base is not wise. Hopefully they monitor these forums and get their act together with supporting their products. Its critical to maintain a ongoing customer base. They design and build a great product but find their customer support line at best mediocre and it appears parts supply so so…
 

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Discussion Starter · #5 ·
Sideswiped by super duty. Everything on the entire passenger side needed replacing. Took 5 weeks total, you're in Canada so I'd expect longer View attachment 647
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Thanks for the reply! I actually saw your post on Reddit. Glad yours is all fixed up though, those pics hurt to look at.
 

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Discussion Starter · #6 ·
Wow, Im sorry to hear and see that. Although I really like my CX50 I think Mazda is making a fatal mistake not supporting their loyal current customers that are building the CX50 brand. Building new vehicles not supporting current base is not wise. Hopefully they monitor these forums and get their act together with supporting their products. Its critical to maintain a ongoing customer base. They design and build a great product but find their customer support line at best mediocre and it appears parts supply so so…
Sigh, I agree. I’m seeing some posts on Reddit and the wait times for parts are not looking too good. Some are lucky and get ‘em quick, but I cannot imagine waiting 6 months with our brand new car just sitting there.
 

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Not being able to get replacement parts when needed is a pain, hopefully they will be able to shift some from production. I have been trying to get simple accesdory parts like a tow hitch and harness and these are really hard to order as they rarely have them in the midwest distribution warehouse and usually show not order-able in the dealer system.
 

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Not being able to get replacement parts when needed is a pain, hopefully they will be able to shift some from production. I have been trying to get simple accesdory parts like a tow hitch and harness and these are really hard to order as they rarely have them in the midwest distribution warehouse and usually show not order-able in the dealer system.
You can always order from BAM wholesale or Mazdaswag
 

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Thanks Hitch is available from most places but harness is not available including these sites. A big reason I bought the CX50 and Turbo was because of increased towing of 3500 lbs but without harness I can‘t tow and was not available in production its been 5 mod now unfortunately. Still very much like the car but a big readon i bought it was for being able to tow.
 

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Hi everyone! New to these forums, and not sure if I’m in the right place or if this has been asked before… We have a CX-50 Meridian Edition (we’re in Canada) and unfortunately got sideswiped by a city bus 2 days ago. We brought it into the dealership’s body shop to have an estimate done for our insurance and they basically said they don’t know when parts will be available for the car. They said anywhere from 1-6 months, and they weren’t even sure about that. Now our brand new car, that’s not even a month old yet, is sitting in our garage. It’s technically drivable, but we’ve been advised against driving it. Airbags didn’t deploy, but the entire headlight housing on our driver’s side is smashed into. Bus also ripped off our front bumper, damaged the side mirror, quarter panels etc… quite a lot of damage. Has anyone unfortunately also been in an accident in their CX-50 and had to wait for parts? If so, how long was the wait? It sucks making payments on a car we literally got less than a month ago, that will just sit in our garage for however long. We waited about 6 months for our CX-50 and this is a huge bummer. Hope parts come in soon. View attachment 629
Just got into an accident with our 2 month old Mazda cx 50 a week ago. A car hydroplaned, lost control and hit us head on on the freeway. We’re still waiting on ICBC to do an estimate on it and then see what the body shop tells us about the estimated wait for parts.
 

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Discussion Starter · #11 ·
Just got into an accident with our 2 month old Mazda cx 50 a week ago. A car hydroplaned, lost control and hit us head on on the freeway. We’re still waiting on ICBC to do an estimate on it and then see what the body shop tells us about the estimated wait for parts.
I’m really sorry to hear that. Hope you’re all okay! We just got the call from the body shop today saying they have most of the parts in already, which is surprisingly quick. Hope it’s quick for you too!
 

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Just got into an accident with our 2 month old Mazda cx 50 a week ago. A car hydroplaned, lost control and hit us head on on the freeway. We’re still waiting on ICBC to do an estimate on it and then see what the body shop tells us about the estimated wait for parts.
I’m really sorry to hear that. Hope you’re all okay! We just got the call from the body shop today saying they have most of the parts in already, which is surprisingly quick. Hope it’s quick for you too!
I’m really sorry to hear that. Hope you’re all okay! We just got the call from the body shop today saying they have most of the parts in already, which is surprisingly quick. Hope it’s quick for you too!
We’re okay, thanks. As sad as we are that the car is wrecked, we’re greatful that we were in a highly safe rated car. That’s good news about the parts being available so quickly. Thanks for letting me know. We were supposed to drive it down to California at the end of the month, but I don’t think that’s happening.
 
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