[jj6088]

Unfortunately for me, this was the worst car purchase I've ever made in my life. My CX-50 has spent more then 10 weeks In the dealer for warranty issues, I am going on 8 weeks with my CX-50 Premium plus Turbo sitting at the dealer, still trying to figure out why my complete electrical system has shut down. Here is a snap shot of my issues.
1. Steeling wheel not heating.
2. Wireless charging pad not working
3. Fuel door fell over and broke.
4. Extremely loud wind noise coming from the cross bars.
5. Fuel economy horrible.
6. Engine gets Extremely hot, side panels and hood far to hot at the touch.
7. Seats are hard and very uncomfortable for long periods of time.
8.doors seem to be very cheaply made, resulting in rattling, and wind noise.

I use to think of Mazda as a great asset when I'd purchase one, now I believe that Mazda has failed America 🇺🇸 I am currently seeking out the lemon law for my CX-50 Premium plus Turbo disaster of an SUV.

As I've reached out to Mazda of America, the follow up and following through is horribly bad. The customer service in my opinion is extremely bad, with little to care what's so ever for the consumer.

This is my story. Sad but true!

 

[ChrisP]

Sorry to hear about your frustration. Which issue is keeping it at the dealer?
1) people have been getting it replacements
2) I don’t think anyone’s works. This is an industry fail not just Mazda. My wife’s Highlander doesn’t work and I’ve read that across the industry they pretty much suck.
3) I read somewhere that there’s a new style door that’s metal.
4) I believe they’ve introduced a new design maybe you can get them switched out.
5) this will be interesting to fight as there’s no real way of duplicating the EPA test. That said, most people are experience low MPG so hopefully there’s something that can be done.
6) Haven’t heard this one before. Is there a warranty-able downside to thee areas being hot?
7) this seems very hit or miss based on user preference. For example I love the firm seats. My family likes them as well. Conversely, we’ve all seen the posts from other owners who prefer a softer seat.
8) is this a warranty issue?

Good luck with your fight. I hope that if you and Mazda can’t find resolution on the subjective issues that at least Mazda provides good customer service.

 

[Litfuse]

Half of these listed could have been recognized during a test drive. What are you lemon lawing the vehicle for? The heated steering wheel or the charger? Those are the only two items that are warranty issues.

Next time, don’t jump into a purchase until you know you will be satisfied.

 

[Trickster]

What is the build date of this vehicle? I have experienced none of the listed complaints other than the firm seats which will soften likely in time through wear and tear, and I find comfortable, same as my CX 30 and 3. Fuel economy is subjective to break in period and style of driving. My build date is 12/22.

 

[jj6088]

Hey there, yes sofar warranty has covered it all. I'm just really disappointed in it. I'm looking at replacing it with a Lexus lh 350

Half of these listed could have been recognized during a test drive. What are you lemon lawing the vehicle for? The heated steering wheel or the charger? Those are the only two items that are warranty issues.

Next time, don’t jump into a purchase until you know you will be satisfied.

The electrical problem, nothing is working, even after following the recommended repairs by Mazda of America 🇺🇸 the dealer said, I should invoke the lemon law process , as this CX-50 seems to have way to many issues, it's been in shop for 8 weeks, with idea when it maybe repaired, and no these items would not have been noticed on a test drive. This is not my 1st car.

What is the build date of this vehicle? I have experienced none of the listed complaints other than the firm seats which will soften likely in time through wear and tear, and I find comfortable, same as my CX 30 and 3. Fuel economy is subjective to break in period and style of driving. My build date is 12/22.

What is the build date of this vehicle? I have experienced none of the listed complaints other than the firm seats which will soften likely in time through wear and tear, and I find comfortable, same as my CX 30 and 3. Fuel economy is subjective to break in period and style of driving. My build date is 12/22.

January 2022

 

[Litfuse]

Hey there, yes sofar warranty has covered it all. I'm just really disappointed in it. I'm looking at replacing it with a Lexus lh 350

The electrical problem, nothing is working, even after following the recommended repairs by Mazda of America 🇺🇸 the dealer said, I should invoke the lemon law process , as this CX-50 seems to have way to many issues, it's been in shop for 8 weeks, with idea when it maybe repaired, and no these items would not have been noticed on a test drive. This is not my 1st car.


January 2022

It’s interesting that simply replacing the steering wheel didn’t fix your issue. Obviously, there is more at play here. From reviews on here, it seems the charger is just a poor design. Your other complaints are not warranty issues. Either way, best of luck with the car. Hopefully you and MOA can come to a consensus on next steps.

 

[MindTraps]

I'm sorry to read that for you dude! Personally, I love my Cx-50, got it straight off the "boat" from LA Harbor on delivery to my dealer in mid-December 2022. I did a ton of reading on it, my wife drives a CX-9 and I was very happy with that, now driving that every so often makes me want to drive my cx-50 ha! It sounds like an ECM issue based on all the electronic issues you listed, I'm not at all an expert in that or know my way around today's cars, I just know when an ECM/control module goes south it's terrible hahaha. I truly hope whatever the outcome, you drive something you enjoy! I can make a tank of gas last 2 weeks' worth, and that's with driving to work, and me using sport mode hahahah

 

[Trickster]

Hey there, yes sofar warranty has covered it all. I'm just really disappointed in it. I'm looking at replacing it with a Lexus lh 350

The electrical problem, nothing is working, even after following the recommended repairs by Mazda of America 🇺🇸 the dealer said, I should invoke the lemon law process , as this CX-50 seems to have way to many issues, it's been in shop for 8 weeks, with idea when it maybe repaired, and no these items would not have been noticed on a test drive. This is not my 1st car.


January 2022

Very early production model.
Unfortunate situation indeed.

 

[Tom315]

I too was concerned about some of the issues that you have identified and talked to my dealer about them (pre-deliver). They told me that some of the early production models did result in various quality control problems but that these issues have been since corrected. We got delivery of our CX50 in December 2022. We’ve only had it for 2 months so far but to date we have not had a single issue with this vehicle. Perhaps our dealer was correct about Mazda having resolved some of there quality control issues that the early production vehicles had. We are very happy with our purchase. Sorry your experience has not been the same.

 

[dmaguire16]

We recently purchased a turbo Meridian cx-50. I live on the Oregon coast and frequently travel on uneven roads that get patched multiple times each year due to road slippage. I have owned Mazda cx-5 and Mx-5 along with VW GTI and Alltrack sport wagon within the last 15 years. I much prefer “firm” handling cars that stay planted on our uneven roads. Driving friends Subaru outback and my older Jeep grand Cherokee over theses roads results in too much “head toss” and floaty driving dynamics. That said, our Mx-50 has the best driving dynamics for medium to long trips of any of the cars that we have owned or driven. My Mx-5 and GTI were the most fun for short trips, but road noise and cramped seating made longer trips less enjoyable. The firm seats of the cx-50 work incredibly well on longer trips. We certainly have less stiffness on multiple hour intervals between stops. In contrast, the soft seats of our Jeep Grand Cherokee always resulted in soreness on long journeys even though short trips were comfortable. Our cx-50 has exceeded my expectations after more than 1800 miles of snow, mud and highway travel on our current trip.

 

[Tom315]

Well written overview. I concur with your comments. Living out in the country where we have several kilometres of gravel roads to travel to get home, which are often poorly maintained, makes us really appreciate the firmness of this suspension. We always feel well planted on these roads.

As for comfort, I am a big fellow who drives a large 4x4 truck all year round. However, I now find myself always “borrowing” my wife’s CX to run into the city with, on a regular basis. I’ve never borrowed any of her other vehicles. I just love driving the CX and I find it extremely comfortable for my +200 pound frame.